Return Policy: Elevating Your Satisfaction with Hassle-Free Returns

We appreciate your choice to shop with us for your home decor needs and understand that sometimes, circumstances might lead you to consider returning or exchanging a purchased item. Our priority is to ensure your satisfaction, and our comprehensive Return Policy is designed to provide you with clear guidelines and a smooth process for returning or exchanging products. Please take a moment to familiarize yourself with the following information to ensure a seamless experience.

Eligibility for Returns and Exchanges

We understand that preferences and needs can evolve, and we want you to be completely satisfied with your purchase. Our Return Policy covers eligible items for returns or exchanges within a specified timeframe from the date of delivery. Eligibility criteria include:

  1. Unused and Unaltered Condition: The item must be in its original, unused, and unaltered condition. It should not show any signs of wear, tear, or damage, and all original packaging, tags, and accessories should be intact.

  2. Proof of Purchase: A valid proof of purchase, such as an order confirmation email, receipt, or packing slip, is required for all returns and exchanges.

  3. Exclusions: Certain items, such as personalized or custom-made products, clearance items, and gift cards, may not be eligible for return or exchange. Please refer to the product description or contact our customer service team to verify the eligibility of your specific item.

Initiating a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Customer Service: Reach out to our dedicated customer service team via email, phone, or our online contact form. Provide your order number, the specific item(s) you wish to return or exchange, and a brief explanation of the reason for the return.

  2. Return Authorization: Upon verifying the eligibility of your request, our customer service team will provide you with a Return Authorization (RA) number and detailed instructions for the return or exchange process.

  3. Packaging and Shipping: Carefully package the item(s) in their original packaging, including all accessories and documentation. Attach the provided RA number visibly on the outside of the package. Choose a reputable shipping method with tracking to send the package back to us.

Return Shipping Costs

Return shipping costs may vary based on factors such as the reason for the return, the item's size and weight, and your location. In some cases, we may offer prepaid return labels for your convenience. If return shipping costs are not covered by us, you will be responsible for arranging and covering the shipping expenses. We recommend using a shipping method that provides tracking and insurance to ensure the safe return of the item.

Processing and Inspection

Upon receiving the returned item, our team will conduct a thorough inspection to ensure that it meets our return eligibility criteria. If the item is found to be in its original, unused condition and meets all requirements, we will proceed with processing the return or exchange.

Refunds and Exchanges

For eligible returns, we offer the following options:

  1. Refund: Once the returned item is inspected and approved, a refund will be issued to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to reflect in your account.

  2. Exchange: If you prefer to exchange the returned item for another product, our customer service team will assist you in selecting an alternative option from our inventory. Any price differences will be handled accordingly.

Refund Timing

The timing of refunds may vary based on factors such as your payment method, financial institution, and location. Refunds are generally processed within 2 business days after the returned item is inspected and approved. However, it may take additional time for the refund to be reflected in your account, depending on external factors beyond our control.

Damaged or Incorrect Items

In the rare event that you receive a damaged or incorrect item, please contact our customer service team immediately. We will work diligently to address the issue and provide you with the necessary assistance, whether it involves arranging a replacement, issuing a refund, or resolving the matter in the best possible way.

Contact Us

We value your satisfaction and are committed to making the return or exchange process as smooth as possible. If you have any questions, concerns, or require assistance with a return or exchange, please don't hesitate to contact our customer service team. We are here to help you navigate the process and ensure that you have a positive shopping experience with us.

Amendment to the Return Policy

Please note that our Return Policy may be subject to periodic updates or revisions. It's recommended to review the policy each time you make a purchase or consider a return to ensure you have the latest information and guidelines.

In conclusion, our Return Policy is a reflection of our dedication to your satisfaction and confidence in our products. We are committed to providing you with a hassle-free return or exchange experience, allowing you to shop with peace of mind and the assurance that your needs are our priority. We appreciate your trust in us and look forward to assisting you with any return or exchange inquiries you may have.